About this role
The Host/Hostess position is responsible for seating guests in a prompt, friendly, and efficient manner and ensuring equal distribution of guests among servers. The Host/Hostess also ensures that guest experience and the environment is positive.
Essential Functions:
• Greets and seats customers.
• Supplies guests with information on services available on property.
• Answers phone calls and directs them appropriately.
• Accurately makes and cancels reservations.
• Effectively maintains wait and quote times.
• Takes orders over the phone, ensures all items are in a bag and ready for the guests.
• May handle cash transactions at the host stand.
• Accommodates any special needs of guests, i.e., boosters, highchairs, etc.
Performs other tasks as assigned.
Core Competencies:
• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
• Demonstrates the courage and initiative to present new ideas and perspective to create positive results
• Exhibits respectful consideration of viewpoints, situations and others
• Puts the guest at the forefront of every decision
Essential Functions:
• Strong interpersonal and communication skills required
• Strong organizational skills and attention to detail required
• Exhibit teamwork
• Ability to work in a fast-paced environment
• Ability to multi-task
Knowledge/Work Experience:
• Must be 18 years or older
• High school diploma or G.E.D preferred
• Experience in customer service or hospitality preferred
• Previous experience in gourmet or fine-dining preferred
• Must have a NYS Food Handlers Permit