About this role
Bilingual Broker Support Administrator (English/ French)
"Building financial foundations for families to empower them today and leave a legacy for tomorrow.”
Experior Financial Group is looking for a highly motivated Broker Support Administrator who excels in both collaborative and independent work environments. The ideal candidate will thrive in managing multiple tasks simultaneously while delivering exceptional customer service. The ideal candidate enjoys solving problems, supporting others, and working in a fast-paced environment where priorities may change throughout the day.
Join our team to enjoy a positive work environment and a supportive group. We offer excellent career advancement opportunities for those who are dedicated and driven. As we grow rapidly, we seek someone committed to striving for excellence.
Responsibilities:
• Provide timely, professional, and courteous support to agents, associations, insurance carriers, and internal departments.
• Respond to inquiries received through phone, email, ticketing platforms, and other internal communication channels.
• Investigate questions, gather the necessary information, and provide clear and accurate responses.
• Coordinate with other departments when an inquiry requires additional review or support.
• Maintain accurate records and update information within internal systems.
• Follow up on outstanding requests and ensure matters are brought to an appropriate resolution.
• Build and maintain positive and professional relationships with agents and external partners.
• Identify opportunities to improve processes, workflows, systems, and service delivery.
• Maintain and update departmental procedures, process manuals, templates, and reference materials.
• Support departmental projects and complete additional responsibilities assigned by the immediate manager.
Qualifications:
• Previous experience in office administration, customer service, operations support, or a related role; experience in the financial services, insurance, or MGA industry is an asset.
• Professional proficiency in French and English is required.
• Proficiency with Microsoft 365 (Outlook, Word, Excel, and Teams); experience with CRM systems, ticketing platforms, or workflow management tools is an asset.
• Strong computer skills with the ability to quickly learn new software, systems, and processes.
• Excellent communication, organizational, and time-management skills, with the ability to manage multiple priorities and meet deadlines.
• Exceptional attention to detail, strong analytical and problem-solving abilities, and a commitment to accuracy and high-quality work.
• Self-motivated with a strong work ethic, sense of ownership, accountability, and initiative.
• Ability to work independently and collaboratively while maintaining professionalism, discretion, and a positive, solution-focused approach in a fast-paced environment.
• Must reside and be authorized to work in Canada.
What Experior Financial Group Inc. can offer you:
• Competitive compensation and a comprehensive total rewards package, including an employee group savings program, and group benefits coverage (health, vision, dental, disability, and life insurance), as well as access to mental health supports and an Employee Assistance Program.
• Growing organization with long-term career opportunities.
• Remote opportunities available.
• Ongoing training and development to help you grow your skills.
• Opportunity to work alongside experienced industry professionals and leaders.
• Collaborative, supportive team environment where your contributions are recognized and valued.
• Culture built on integrity, respect, and continuous improvement.
Pay Rate: $56,160 - $60,000/yr CAD
The compensation range reflects a data-driven estimate of starting base pay for full-time (40 hours per week) employment. Individual pay may vary based on geographic location, job related skills, knowledge, experience, education etc.
Accessibility and Accommodation
Accommodations are available throughout the recruitment and selection process for applicants with disabilities. If you require accommodation at any stage of the recruitment process, please notify us and we will work with you to meet your needs.
Artificial Intelligence
No artificial intelligence (AI) is used to screen, assess, or select applicants for this position.
Vacancy Status
Experior Financial Group Inc. is committed to job posting transparency. This posting is for an existing vacant role within the organization.
will be provided to qualified individuals with disabilities upon request.
Experior Financial Group Inc. has been certified a Great Place to Work 2025-2026!
$56,160 - $60,000/yr CAD