About this role
Company : Sime Darby Swedish Auto Sdn. Bhd.
Job Description
Job Purpose
• Sell new vehicles as per targets set and agreed at predetermined profits. Job Content Sales Funnel Management
• Generate and capture as many leads as possible in the funnel (volume). • Convert leads along the funnel to achieve sales targets (efficiency). • Capture accurate customer information (transparency). • Maintain all records systematically for effective use of the Sales Funnel system and report daily to sales supervisor/Branch Manager or any other person to whom you are assigned. • Retain and update customer information to ensure customer loyalty and support all CRM initiatives. • Ask for referrals for other prospects. • Log all prospective buyers including current customers, telephone directories, trade registers, business contacts, personal acquaintances, prospect locators, etc. and other methods recommended by the Sales Supervisor and Branch Manager. • Ensure records and systems are maintained and updated as required. • Ensure follow-up on any aspect of selling, e.g. post-events, showroom visits, test drives, offers, delivery (3 months, 6 months, etc.) and customer satisfaction surveys. Sales Process
• Adhere to the Sales Process. • Ensure vehicle is properly prepared for delivery. • Follow up on delivery to ensure customers satisfaction. • Exercise proper collections on payment and ensure its compliance. • Adhere to all relevant government legislations and regulations governing the motor trade. • Attend sales training when nominated by Company. Sales Planning
• Understand how to penetrate competitor’s market. • Collaborate with Sales Supervisor or Branch Manager on pricing and discounts in order to maximise returns on sales. • Familiarise with every aspect of our range of vehicles / products in order to answer relative questions correctly and keep up-to-date. • Fully conversant with Company sales policies and Company sales and servicing policies. • Carry out existing laid down company policies. • Display highest integrity, exercise initiative, judgement and tact and to conduct you at all times to the complete satisfaction of the Company. • Engage in company business only. Not allowed to trade on personal interest. • Quickly and efficiently attend to customers and address complaints that may arise from time to time. • Perform showroom duty on a specified day according to the roster. Ensure the tidiness and cleanliness of the showroom and the vehicles of the day. Others
• Responsibility for Environment, Safety and Health to ensure a safe working environment for all employees, whilst complying with local legal requirements. • Promote & sell insurance policy for new cars and other company products made available from time to time.