About this role
▪ Promote customer orientation and quality awareness culture.
▪ Coordinate internally and transfer VOC into actions.
▪ High-speed reaction to the customer complaint/VOC. Transfer the information within organization and organize analysis meeting.
▪ Use A3/8D report and assure customer complaint is handled in correct way (find the root cause, make effective corrective & preventive action)
▪ Follow up the corrective/preventive action status timely.
▪ Proactive visit customers to collect VOC/problems. Sensitive to customer info and feedback.
▪ Promote activity of customer orientation and quality awareness culture.
Degree or higher in a technical or scientific field .At least 5 years quality management related work experience and above 3 years customer quality experience, experience with automotive interior product process is preferred. Experience in problem solving. Expert knowledge in related tools (8D , A3, PDCA, ) .Experience in building networks and partnership with stakeholder/customer.Good communication skills, with the ability to communicate effectively across cultures, especially negotiation skills.Good data sensitivity (defects, claims, scrapping, returns) and a sense of continuous improvement.Good at English reading & writing, fluent in oral English is preferred. Ready to drive with Continental? Take the first step and fill in the online application.