About this role
Overview: The Service Manager for Collaboration is responsible for managing and optimizing the collaboration services. This role requires close collaboration with various departments to ensure that communication and collaboration solutions are used efficiently and effectively.
Main Responsibilities:
Manage and maintain collaboration services tools (e.g., Microsoft CoPilot, MS-Search, Slido)Ensure the availability and performance of the service through proactive monitoring and maintenanceManage projects related to collaboration services, including AI-Based powered solutions such as MS CopilotCollaborate with internal teams to ensure effective coordination and timely resolution of issuesCollaborate with business process owners to understand requirements and provide solutionsDevelop and execute service strategies to enhance customer experience and meet service objectivesAssist in the development and implementation of security policies and procedures for collaboration systemsTrain and support end-users in using the systemsManage projects related to messaging and collaboration services, including planning, execution, and follow-upEnsure service and process quality based on ITSM governance rules and standardsMonitor service metrics, analyze customer feedback, and implement improvementsOversee the service catalog and knowledge management processes A degree in Computer Science, Information Technology, or a comparable qualificationSeveral years of experience in managing collaboration services, preferably in a large corporate environmentIn-depth knowledge of Microsoft 365, and other relevant technologiesFamiliarity with change management practices, ITIL principles and Agile methodologies.Experience in performing system upgrades and migrationsExcellent organization skills, with the ability to prioritize and manage multiple tasks.Knowledge of implementing and managing security policies for IT systemsStrong problem-solving abilities and resilience in high-pressure situationsExcellent communication and teamwork skillsFluent in English (knowledge of German is a plus)Project management experience is an advantage
The Service Manager will play an important role in optimizing our collaboration services, ensuring seamless communication and productivity across the organization.
The Service Manager leads initiatives to improve service quality, drive user adoption, and leverage the full potential of M365 tools to support our business objectives.
This role requires a proactive approach and the ability to handle both technical and organizational challenges.
Ready to drive with Continental? Take the first step and fill in the online application.