About this role
▪ Responsible for day-to-day operational activities such as account creations, modifications, blocking, deletions, reactivations in accordance with the company's data management work processes and procedures.
▪ Execute requests from the different stakeholders globally related to data cleansing initiatives/harmonization activities provided the necessary documents, and approvals are in place.
▪ Strict implementation of Continental policies & procedures to achieve global data integrity and consistency.
▪ Perform compliances checks on business request to ensure quality and accuracy of results.
▪ Responsible for the timely and proper escalation of incidents/issues/concerns to the analyst or team lead.
▪ Provide support in data preparation such as creation of simple loaders, validation to enable mass update of requests.
• Provide support or issues and escalations and assist other team members as required.
▪ Support his /her Team Lead to perform assigned internal compliance activities or to support external audit engagement.
▪ Support additional activities as may assigned by Team Lead
▪ Perform activities to deliver green results on agreed KPI's and SLA's. Ensure action plan is in place for those failed items or with challenging results.
▪ Gather feedback from stakeholders and suggest new KPI's and SLA's to measure, predict and repeat performance of each individual team members.
▪ Work with the Team Lead to identify root cause of issues, define action plan and work on action plan to avoid similar issues in the future.
▪ Process stakeholders request with timeliness and quality
▪ Identify and propose standardization opportunities, process improvements which will benefit both parties.
▪ Act as a back up for his /her colleagues process and deliverables.
▪ Participate, complete training and skills development activities assigned for the year.
▪ He/She should be cross trained in at least 2 data objects for business continuity purposes.
▪ Participate in GBS Manila employee initiatives such as town halls, training and events, corporate social responsibility programs, and other activities that increase employee engagement of GBS employees.
▪ Support implementation of technology-related process improvement opportunities (e.g., new SAP version, SPP7 and BMC Helix ticketing tool, WinShuttle, etc).
▪ Identify, present and support execution of process improvements ideas and additional activities assigned by Team Lead.
▪ Participate in center wide initiatives (e.g. CBS culture, Bright Ideas), achieve CBS goals as defined by his /her Team Lead
• Responsible for executing requests related to projects/harmonization/cleansing activities which may or may not utilize a mass loader.
• Provide support for ongoing transition of activities related to new process migrations and clean up activities (e.g., inactive vendor, customer reports, material harmonization).
• Provide support or inputs in the preparation and updates of master data work instructions and documentations.
• Graduate of any four year course with bachelor's degree holder in Finance, Engineering, IT or any other related courses.
• 0 - 2 years work related experience, fresh graduates who has strong willingness to learn are welcome to apply.
• Experience in maintaining data management is a plus but not required.
• Knowledgeable in MS Office allocations (e.g., excel, word, powerpoint).
• Basic knowledge of ERP systems preferably SAP, desired but not mandatory.
• Experience handling / participating in process improvement initiatives through internship
• Self starter and shows potential in delivering results
• Good communication and organizational skills, can easily adapt working with multinational and international team setup.
Hybrid work setupValues-based cultureHMO upon hireWork life balanceReady to drive with Continental? Take the first step and fill in the online application.