About this role
The eCommerce Channel Manager involves managing and optimizing online sales channels to drive revenue and growth by creating and executing channel strategies. This includes directly overseeing the Five Guys ordering app and website; managing the content, layout, promotions, UI/UX optimization, A & B testing, driving traffic, conversion and revenue through those channels. Analyze performance data and collaborate heavily with cross-functional teams like Marketing, IT, Operations, and Innovation. The eCommerce Channels Manager is responsible for working with Five Guys’ partners to develop, maintain, and optimize the company's ordering website and app platforms to increase revenue, expand market share, and enhance brand reach.