About this role
The Supervisor, Ancillary Product Claims Adjuster reports to the Manager, Protection Products & Mechanical Claims, based in the Sherwood Park location. The Supervisor, Ancillary Product Claims Adjuster is accountable for the day‑to‑day supervision, coordination, and quality of work, and consistency of claim handling within the assigned team or function. This role ensures work is executed accurately, timely, and in compliance with established policies, procedures, and Fair Treatment of Customers (FTC) principles. As a First Line leader, the Supervisor assigns and oversees daily work, provides real‑time coaching, monitors performance and quality, and escalates risks or issues to the Manager as required.