About this role
Why work for First Federal Bank? Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho's only mutual bank – no stockholders or majority owners, just our account members! Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement with employer match; educational and student loan repayment assistance; life insurance; long-term disability insurance; loan incentives; and service recognition. Employees also receive paid volunteer hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers.
Essential Duties and Responsibilities
• Review, verify, and ensure quality control of all new deposit accounts, new customer records, and maintenance completed, to ensure accuracy, receipt of necessary documentation, and regulatory compliance.
• Track missing and/or incomplete account or customer record items.
• Review legal documentation to assist branch staff with understanding information presented.
• Review and ensure quality control of teller transactions and supporting documentation.
• Provide timely and thorough support to branch staff seeking assistance via phone, email, and Microsoft Teams to include system navigation for conducting transactions, creating customer records, maintenance, and account set up.
• Perform general clerical duties and complete other department tasks, as assigned.
• Make recommendations as needed to improve efficiencies & productivity.
• Continually develop and maintain a working knowledge of internal policies and procedures.
• Perform all job duties and maintains compliance with all banking acts, laws, and regulation as applicable to your position.
Non-Essential Duties and Responsibilities
• Work on special projects requested by Deposit Operations Manager.
• Cross train with Deposit Operations staff to back up as needed.
Qualifications Required
(Required education may be satisfied by experience and/or working knowledge)
A high school diploma or equivalent. One year of banking experience. Basic knowledge of Microsoft Word, Excel, Outlook, and Power Point.
• Driven: Hard-working, self-motivated, and strives for excellence.
Seeks opportunities to contribute, learn, and grow. Brings positive energy, initiative, and collaboration to help the team and Bank win.
• Dedicated: Committed to the success of colleagues, customers, and the Bank.
Has a team-first attitude—caring more about the team's success than personal recognition. Follows through on commitments and takes ownership for results.
• Engaged: Cares about their job and the Bank's success.
Energetic, curious, and focused on their work and the Bank's mission. Collaborates with purpose and builds internal and external relationships.
Physical Requirements and Working Conditions
Sitting for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner, or other basic business equipment. Ability to lift items that weigh around 20 lbs. (e.g. boxes of copy paper/files, currency counters, etcetera). Ability to perform repetitive finger, hand, and arm movements. The job is within the normal office environment range. Some travel is required for branch/department visitations.
Qualifications Preferred
Two years of banking experience to include new accounts. Intermediate knowledge of Microsoft Word, Excel, Outlook, and Power Point.