About this role
This position leads the Retail Banking team and day-to-day operations at the branch, focusing on providing exemplary customer service. The role requires hiring, training, and mentoring retail banking team members to effectively grow and retain customer deposit and lending relationships. The Branch Manager monitors team performance and tracks progress to achieve growth goals and maintain customer service standards. This position is responsible for functions at their branch, and reports to an Area Retail Banking Manager or Market President, requiring regular communication to ensure excellence and consistency in daily operations and overall performance.