About this role
Position Summary
The Sales Support role supports the sales team by managing renewals, preparing quotes, processing orders, and ensuring a smooth customer experience. This role plays a critical part in maintaining operational efficiency, data accuracy, and responsiveness across the sales lifecycle.
Position Details
Hours: 16–20 hours per week
Compensation: $22–$25 per hour, based on experience
Renewals & Customer Retention
• Track upcoming renewals and notify Account Managers proactively
• Assist in preparing renewal quotes and documentation
• Follow up on renewal status and maintain accurate tracking
Quoting & Product Support
• Build and update customer quotes for hardware, software, and services
• Work with vendors and distributors to obtain pricing and availability
• Ensure quotes align with customer standards and margin targets
Order Processing
• Convert accepted quotes into orders
• Coordinate order entry with distributors and vendors
• Track order status, shipping, and delivery timelines
• Resolve order issues such as delays or discrepancies
Customer Data & Systems
• Maintain customer records, pricing standards, and configurations
• Support upkeep of customer purchasing standards or store
• Ensure CRM (e.g., HubSpot) is accurate and up-to-date
Customer & Sales Support
• Respond to customer inquiries related to orders and quotes
• Support Account Managers with operational tasks
• Assist with reporting on renewals, pipeline, and order activity
Qualifications
• Strong attention to detail and organizational skills
• Excellent communication skills (written and verbal)
• Comfortable with spreadsheets, CRM systems, and email
• Ability to prioritize and manage multiple tasks
• Coachable, process-driven, and proactive mindset
$22-25