About this role
The Single Point of Contact (SPOC) Default Servicing Specialist role is responsible for providing delinquent or imminent default real estate borrowers with a direct point of contact that will assist them through the loss mitigation servicing process when considering home retention or non-retention options. In addition, customers in default or imminent danger of default (not limited to real estate products), contact SPOC for assistance in assessing, resolving and executing appropriate workout solutions.