About this role
Job Summary
The Mortgage Loan Originator Assistant will support mortgage loan officers and the origination team in processing loan applications and managing client documentation. This role involves a combination of administrative tasks, communication with clients, and assisting in the preparation of loan documentation. The ideal candidate will be detail-focused, adaptable, and eager to contribute to the team's success.
Key Responsibilities
• Client Interaction & Communication
• Respond to client inquiries via phone, email, and in-person meetings, providing excellent customer service.
• Assist in scheduling appointments for loan officers and maintaining client communication throughout the loan process.
• Collect and verify client documents for completeness and accuracy.
• Loan Documentation & Preparation
• Assist in the preparation and submission of loan applications and related documentation.
• Ensure that all loan documentation complies with regulatory requirements and company policies.
• Assist in reviewing and gathering necessary documents for the loan file (income verification, credit reports, tax returns, etc.).
• Data Entry & System Updates
• Enter and update loan data in the mortgage origination system.
• Ensure all client and loan information is accurate and up-to-date in the system.
• Track loan status, ensuring timely processing and identifying any missing or incomplete information.
• Administrative Support
• Prepare and send pre-qualification letters, disclosures, and other necessary documents to clients.
• Assist with scheduling appraisals, title, and other services related to the loan process.
• Maintain and organize loan files, both electronic and physical.
• Compliance & Quality Assurance
• Ensure adherence to all mortgage lending compliance regulations and company policies.
• Help review completed loan files before submission to underwriting to ensure compliance with industry guidelines.
Qualifications & Skills
• Education: High school diploma or equivalent required. Associate's degree in business, finance, or related field is preferred.
• Experience: Prior experience in the mortgage industry, real estate, or administrative support role is a plus.
• Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, Outlook) required. Experience with mortgage loan origination software is a plus.
• Strong Communication Skills: Ability to communicate effectively with clients, lenders, and internal teams.
• Attention to Detail: Must be meticulous and organized when handling documents and data.
• Problem-Solving: Ability to identify issues and work proactively to resolve them.
• Time Management: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Team Player: Strong interpersonal skills and ability to collaborate with other departments.
• Customer Service Mindset: Committed to providing an exceptional experience for clients.