About this role
Finance of America is seeking a Servicer Performance Manager to manage and optimize the relationship with its sub-servicing vendor. This role owns vendor performance, portfolio health, and contract oversight, while partnering cross-functionally to support new servicing requirements and enterprise initiatives. Responsibilities include conducting portfolio reviews, driving process improvements, resolving complex issues, and ensuring alignment with business goals. Ideal candidates bring 5+ years of mortgage servicing experience, strong project and change management skills, and the ability to lead in a fast-paced, highly visible environment.