About this role
Finance of America is looking for a dedicated Single Point of Contact (SPOC) to provide customers with consistent, high-touch support and proactive account management. This role builds strong relationships, resolves complex issues, conducts outbound outreach to obtain documentation, and helps prevent defaults while ensuring compliance with loan agreements. The SPOC monitors risk, analyzes account and vendor data, identifies root causes, and drives timely resolutions. The position also contributes to process improvements, enhances operational efficiency, and delivers exceptional customer service that promotes long-term customer stability and satisfaction.