About this role
Job Title: CCM Developer
Location: Remote
Job Type: Full-time
Job Description:
We seek a skilled and experienced Customer Communications Management (CCM) Developer to join our team. As a CCM Developer, you will be responsible for designing, developing, and implementing solutions using CCM applications such as SmartCOMM, xPression, and Thunderhead. Your role will involve working closely with cross-functional teams to enhance customer communication processes and ensure the delivery of personalized and engaging communications.
Key Responsibilities:
• Solution Development: Design, develop, and maintain CCM solutions using SmartCOMM, xPression, and Thunderhead applications to meet business requirements.
• Data Transformation: Perform data transformation tasks, including but not limited to, data mapping, XML parsing, and mid-level SQL operations to extract, manipulate, and format data for use in customer communications.
• Template Design: Create and modify templates and layouts for customer communications, ensuring consistency and compliance with branding guidelines.
• Integration: Collaborate with IT teams to integrate CCM applications with other systems and databases for seamless data exchange.
• Quality Assurance: Conduct thorough testing and debugging of CCM solutions to ensure the accuracy and reliability of customer communications.
• Documentation: Maintain detailed documentation of CCM configurations, templates, and processes.
• Collaboration: Work closely with business stakeholders and end-users to gather requirements and provide technical expertise to improve customer communication strategies.
• Training: Provide training and support to end-users on CCM applications and best practices.
Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in developing CCM solutions using SmartCOMM, xPression, and Thunderhead applications.
• Strong knowledge of SQL for data manipulation and retrieval.
• Proficiency in XML and data transformation.
• Familiarity with Microsoft Word for template design and document generation.
• Excellent problem-solving skills and attention to detail.
• Effective communication and teamwork abilities.
• Ability to work independently and meet project deadlines.
Preferred Skills:
• Certification in SmartCOMM, xPression, or Thunderhead CCM applications.
• Experience with other CCM tools or platforms.
• Knowledge of scripting languages (e.g., JavaScript, VBScript).
• Understanding of document composition and variable data printing.
How to Apply:
If you are a motivated CCM Developer with the skills and experience required to excel in this role, please submit your resume and a cover letter detailing your relevant experience and why you are a strong fit for this position.