About this role
Financial Freedom Happens Here – and it starts with YOU.
At FAIRWINDS Credit Union, we're more than a workplace; we're a team on a mission. As a Lead Member Service Representative for our Vista Lakes branch, you'll be the first step in helping our members live financially free!
Your Role in Our Mission:
• Lead daily teller line operations — including scheduling, transaction support, on-the-job training, and performance monitoring — to ensure efficient, accurate, and consistent service delivery.
• Act as Manager On Duty in the absence of the Branch or Assistant Branch Manager, handling branch opening/closing and end-of-day balancing.
• Serve as the first point of contact for operational questions and issues, resolving concerns quickly while maintaining compliance with policies and procedures.
• Drive member engagement through consultative conversations, uncovering needs and recommending appropriate products and services to support members' financial goals.
• Execute daily coaching and development of MSRs to ensure performance expectations are consistently met or exceeded.
• Remain fully up to date on operational procedures, systems, and all product/service offerings.
• Act as the primary custodian of credit union assets, performing internal control checks and managing branch cash levels.
• Assist or serve as ATM custodian, ensuring functionality, cash levels, and reporting.
• Support members with all account services, including cash handling, official checks, money orders, savings bond orders, and safe deposit box access.
What Makes You a Great Fit:
• Strong performance and a desire to grow in a leadership role.
• Experience supporting branch operations or leading a team, with a deep understanding of teller functions and credit union procedures.
• A proven track record of delivering excellent member service while driving referrals and deepening relationships.
• Confident, consistent, and capable of making decisions independently while knowing when to escalate.
• Natural leader and coach; you're skilled at motivating others, providing feedback, and helping your teammates succeed.
• Highly organized with a strong attention to detail.
• Demonstrates sound judgment and takes pride in being a dependable, go-to resource in the branch.
• Adaptable and solutions-oriented, always ready to jump in wherever needed to support the team.
A Culture of Care and Reward: You give your best, and we give back with a comprehensive and meaningful rewards package:
• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey's SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters
This is more than your next job. It's your next step in changing lives; starting with your own!
About FAIRWINDS Credit Union At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members' lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we're nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes' 2025 Best-in-State Credit Unions and one of Orlando Business Journal's Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!