About this role
**About the role**
As an Systems Engineer (d/f/m), you will make an impact by ensuring the smooth operation, maintenance, and troubleshooting of manufacturing, lab, and data center IT systems at our client’s Norderstedt site. You will be a valued member of the onsite support team and work collaboratively with network, server, and infrastructure specialists, as well as OEM partners, to ensure continuous business operations in a regulated environment.
**In this role, you will:**
- Provide end‑to‑end support for manufacturing, lab, and data center IT systems and devices. - Deliver advanced troubleshooting for AV technologies (projectors, microphones, speakers, amplifiers, cameras, displays). - Identify root causes of incidents across IT devices, mobility solutions, and end‑user technologies. - Perform onsite Smart Hands & Feet support, including commissioning/decommissioning and rack & stack activities. - Coordinate with network and server teams on high‑priority issues and escalations. - Execute power shutdown maintenance procedures for data center components (network equipment, servers). - Manage full IT asset lifecycle (collection, storage, labeling, imaging, allocation, recovery, hygiene validation, disposal). - Provide physical access coordination for vendors (IDF/MDF/MMR, communication rooms, data center). - Maintain continuity of print services, including coordination with vendors and monitoring printer usage. - Ensure operational network connectivity (LAN), Wi‑Fi, printers, voice systems, Tandberg video systems. - Support cable patching coordination and execution. - Install, configure, and maintain hardware and software components for end‑user readiness. - Adhere to GMP/GxP regulations and support operations in clean room/manufacturing environments. - Apply strong quality focus and attention to detail in all work tasks.
**What you need to have to be considered**
- Fluent **German language skills at C1–C2 CEFR** level (mandatory). - Solid experience supporting manufacturing, lab, or distribution center IT environments. - Strong hands‑on experience with scanners, rugged tablets, Zebra printers, production PCs, and specialized test equipment. - Advanced troubleshooting expertise for IT and mobility devices. - Advanced AV troubleshooting (projectors, microphones, speakers, amplifiers, cameras, displays). - Experience executing power shutdown maintenance for data center environments. - Strong communication skills for coordinating with network, server teams, and OEM vendors. - Knowledge and practical experience working under **GMP/GxP** regulatory requirements. - Ability to work in **clean room** and **manufacturing** environments. - Experience with rack & stack activities for routers, switches, firewalls, WAPs. - Practical experience with IT asset lifecycle processes. - Advanced Microsoft knowledge (server-related support is a plus). - High attention to detail and strong quality mindset.
**These will help you stand out**
- Deep experience in regulated manufacturing environments (pharma, medical devices, etc.). - Strong stakeholder management in high‑priority escalation scenarios. - Broad hardware certification(s) or vendor-specific credentials. - Ability to independently drive root‑cause analysis and remediation plans.