About this role
FACE Culture:
All Team Members of FACE are expected to support the brand through active engagement in our core values:
Faith: being confident in one another
Attitude: responding positively regardless of circumstances
Consistency: doing what is expected everyday
Excellence: pursuing my personal best
Duties & Responsibilities:
· Works with internal and external Guest in a confident, professional, and friendly manner
· Anticipates guests' needs and responds promptly – no matter how busy
· Leads Team Members by following FACE Values
· Handles Guest Issues in a kind and professional manner
· Is able to do all required duties on Embed, GURU, and Aloha systems
· Is knowledgeable of all Games and can quickly reset each
· Understands the expectations and set up for every shift
· Able to run each position (Greeter, Good Samaritan, Redemption, Arcade, Retail, and Bowling Attendant) while team members are on break
· Can open/close a location in emergency situations
· Understand how to handle emergency situations
· Is able to handle a Guest or Team Member injury
· Understand how to motivate a team to exceed FACE's and Guest expectations.
· Team Member may be required to perform other duties
· Have Fun!
Requirements:
· At least 6 months experience in a similar capacity.
· Ability to perform assigned duties with attention to detail, speed, accuracy, follow-
through, courtesy, cooperativeness and work with a minimum of supervision.
· Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
· Ability to work well under pressure during peak times and handle multiple tasks at once.
· Ability to grasp, bend, stoop; push or pull heavy loads weighing up to 25 lbs, lift and/or carry.
· Must be punctual and reliable.
· Must have honesty and Integrity.
· Enjoy Having Fun!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
FACE participates in E-Verify
Background Screening Required