About this role
Key Responsibilities:
• Host Duties:
• Answer phones, take messages, and assist with reservations.
• Greet guests in a friendly and upbeat manner, ensuring a positive and lasting experience.
• Maintain an accurate waitlist when necessary, seating guests efficiently.
• Coordinate seating arrangements to optimize guest flow and service.
• Assist with bussing tables when needed to expedite seating for waiting guests.
• Communicate effectively with guests and management, addressing any concerns promptly.
• Ensure that the entrance and exit areas are organized and inviting.
• Sportsbook Writer Duties:
• Accurately process cash transactions.
• Receive and process sport or parlay tickets from customers and pay winning tickets and vouchers.
• Maintain and balance a till for issuing and redeeming tickets and vouchers.
• Ensure the sportsbook window is neat, stocked, and ready for the next shift.
• Adhere to all District of Columbia Office of Lottery and Gaming procedures.
• Remain alert to unusual betting patterns and report such activities to the Sportsbook Supervisor.
• Promote superior guest service by providing a positive and efficient sportsbook experience.
Qualifications:
• At least one year of experience in customer service, hosting, or a similar role.
• Must be fluent in English; additional languages are preferred.
• Ability to communicate effectively with guests, team members, and management.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic math skills for processing transactions and understanding betting information.
• Must be able to work flexible shifts, including nights, weekends, and holidays.
• Must be able to obtain and maintain a valid license as required by the District of Columbia Office of Lottery and Gaming.
Core Service Standards:
• CLEAN: Maintain a clean and immaculate venue and personal appearance.
• SAFE: Create a safe and comfortable environment for all guests.
• FAST: Provide fast, efficient service with accuracy, anticipating guests' needs.
• FRIENDLY: Greet each guest with a friendly welcome, maintaining eye contact and a smile.
• FUN: Collaborate with the team to create a fun and energetic atmosphere for both guests and staff.
Physical Requirements:
• Ability to stand for long periods and perform tasks that involve bending, stooping, and reaching.
• Ability to lift and carry up to 50 pounds.
• Ability to work in a high-energy environment, exposed to bright lights, loud noises, and alcohol.
Additional Skills & Abilities:
• Ability to remain focused and deliver outstanding customer service under pressure.
• Strong organizational skills and a proactive approach to problem-solving.
• Capability to handle sensitive information and financial transactions with accuracy.