About this role
[What the role is] Deputy/Assistant Manager, Business Analyst (A&P) / IT Services (18-mth contract) [What you will be working on]
• Lead and facilitate workshops, interviews, and meetings with key stakeholders to gather, understand, and document business requirements. • Evaluate information from multiple sources, resolve conflicting inputs, and differentiate between user requests and the underlying business needs. • Analyse and document current ("as-is") and future ("to-be") business processes, identifying gaps and opportunities for improvement. • Develop and maintain comprehensive project artefacts, including business cases, process flow diagrams, and requirements traceability matrices. • Translate business requirements into clear technical specifications that are easily understood by both business stakeholders and development teams. • Assess third-party products and vendor solutions to ensure alignment with organisational, business, and technical requirements, supporting informed procurement and implementation decisions. • Present findings and propose solutions, managing the expectations of both business and technical audiences, including senior leadership. • Collaborate with Project Managers to support the management of project scope, timelines, and deliverables. • Contribute to the IT digitalisation roadmap by identifying technological opportunities that enhance administrative efficiency.
[What we are looking for]
• Qualifications in Computer Science, Information Systems, Computer Engineering, or related fields, with a minimum of 5 years of relevant experience. Candidates with more extensive experience may be considered for senior-level roles. • Certified in Business Analysis, such as the Certified Business Analysis Professional (CBAP). • Experienced in the Request for Proposal (RFP) process, including evaluating third-party software vendors, managing vendor relationships post-implementation, and supporting change management to ensure successful adoption of new technologies and processes. • Preferred certifications in Agile methodologies, such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or Certified Scrum Product Owner (CSPO). • Microsoft Power Platform certification is preferred. • Cloud-related certifications, such as Microsoft Certified Azure Developer Associate, are also preferred.