About this role
Engage individuals in a welcoming, hopeful, empathetic manner even during acute phase; Answers telephone calls; Complete BHUC check-in procedures such as creating and updating charts in the electronic medical record, collecting insurance and financial information and inputting into the electronic medical record, collecting consent for treatment; Keeps waiting room and treatment rooms neat and clean; Triages individuals as the check-in for behavioral health urgent care including determining if the individual needs higher level of care; Collect medical histories and records vital signs; Prepares individuals for BHUC services and explains treatment procedures to patients as needed.