About this role
Engage individuals and the general public in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery. Provides individualized customer service at a high standard. Responsible for answering inbound calls, website chat, and general emails, assisting individuals who have general questions, particular inquiries about services, or who are in need of community resources. Determines the nature of the call from the general public, completes a screening (adults or children) and coordinating intake. This includes gathering demographic/insurance information, presenting problems, other necessary information. Determines if incoming requests for services are urgent, emergent, or routine and makes referrals for services following appropriate corresponding timelines.