About this role
🎸 Hard Rock Cafe - Malta isn’t just a restaurant... it’s a stage!
Proudly part of db Group, one of Malta’s leading hospitality groups, we’re bringing legendary food, live music, and unforgettable vibes to the heart of the island.
We’re currently on the lookout for passionate and talented individuals to join our team ready to deliver world-class service. ✨
The Retail Sales Associate is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
Basic functions of the Retail Sales Associate include:
Greeting Guests
Answering questions – accurately and politely
Answering the phone
Making proficient sales transactions – using a point-of-sale system
Handling cash and other forms of payment
Maintaining proper cash drawer balances
Directing guests to areas/restrooms
Demonstrating impeccable product knowledge
Determining guests needs – by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
Suggestive selling – using proven techniques (i.e., related items, higher-quality items, transitional phrases)
Maintaining a clean and organized store
Maintaining proper product stock levels – through retail pulls & inventories
Displaying Retail product – through HRC’s visual display standards
Performing opening, closing & side duties – cleaning glass, polishing brass, etc
Assuring the complete satisfaction of each and every guest
Creating memorable experiences
Entertaining guests to create ‘’Raving Fans’’
Job Requirements include:
Must be at least 19 years old
Performing duties which require bending & reaching
Lifitng up to 30-pound boxes to receive/move product
Standing for up to 8+ hours
Maintaining a well-groomed appearance (‘’having a plan’’)
Following all uniform guidelines
Practicing all safety & sanitation standards
Recycling products, where possible
Remaining calm in a hectic, fast-paces atmosphere
Demonstrating a high level of organisation, attention-to-detail and sense-of-urgency
Displaying a positive and outwardly friendly attitude towards guests
Maintaining HRC’s Core Values and Mission Statement.
Why Join Us?
Be part of Malta’s one of the most respected hospitality brand and contribute to a culture where quality, teamwork, and passion for food come first. We offer an inspiring work environment with opportunities for growth and development.
To Apply:
Click the “Apply for this Job” button and submit your CV.
We look forward to hearing from you!