About this role
Thai Language Expert – Technical Support (L2/L3)
About the Role
Datamundi.ai is hiring Thai Language Experts to support a leading MNC client. This role involves providing Level 2 / Level 3 technical support for business applications while interacting with Thai-speaking users. If you have strong communication skills, problem-solving ability, and a willingness to work in a technical support environment, this is a great opportunity to grow.
Role Details
• Role: Thai Language Expert – Technical Support
• Experience: 3+ years
• Employment Type: Contract (1 year, extendable based on performance)
• Location: Work From Home (candidate should be open to visiting the nearest client office as required)
• Work Timings: Thailand business hours (approx. 9:00 AM – 7:00 PM)
• Compensation: USD 3000 – 3500 per month (based on experience & interview performance)
• Interview Process: Language Interview + English Interview
Key Responsibilities
• Provide L2/L3 technical support to Thai-speaking users via phone, email, or chat
• Troubleshoot and resolve issues related to .NET and SQL Server-based applications
• Handle escalations and collaborate with internal L3/engineering teams
• Ensure timely resolution of incidents and service requests
• Deliver clear, step-by-step guidance to users
• Maintain documentation, knowledge base, and ticket updates
• Identify recurring issues and suggest improvements
Technical Environment
• Applications: ~200 internal business applications
• Technologies: .NET, SQL Server
Required Skills
• Fluency in Thai (Native / Near-native – spoken & written)
• Good English communication skills (for internal collaboration)
• Hands-on experience or understanding of:
• .NET applications
• SQL Server (basic queries, troubleshooting)
• Strong analytical and problem-solving skills
• Ability to communicate effectively with both technical and non-technical users
• Self-driven with the ability to work independently and in a team
Nice to Have
• Experience with ticketing tools like Jira, ServiceNow, Zendesk
• Prior experience in technical support / helpdesk roles
• Familiarity with software troubleshooting processes
3000-3500 USD per Month