About this role
[What the role is] This is a customer facing position with the Temasek SkillsFuture Academy. [What you will be working on] The Customer Engagement Executive will be expected to perform the following responsibilities when appointed: • Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow-up within 3 working days. • Assist customers/students with product and service-related queries, issues, and requests via multiple channels (emails, calls, walk-ins) • Conduct lead follow-up on programme/course enquiries, including tracking responses and closing the loop with customers. • Resolve concerns and complaints effectively, aiming for first-contact resolution. • Support operations at the TSA One-Stop Centre to ensure a customer-ready environment. • Provide administrative and logistics support for events (e.g., Graduation Ceremony, new Course Orientation, Partners Appreciation Event, SkillsFuture Festival), and ad-hoc duties as required.
[What we are looking for] • Qualification in any discipline with at least 2 years of experience in customer facing / engagement positions. • Service quality mind-set with good communication skills. • Meticulous and systematic. • A team player with high initiative, resourceful and savvy with digital technology. • Good time management, ability to multi-task and prioritise work. • Proficient in Microsoft Office Suite applications, including Excel, PowerPoint, and Word.