About this role
As the Associate Vice President of Crisis Lines, you will be responsible for overseeing the operation, training, quality and effectiveness of a large, fast paced Crisis Line Contact Center (incoming and follow-up calls, chats and texts) within the Didi Hirsch Suicide Prevention Center, (including the 988 Suicide and Crisis Lifeline, 988 Spanish, and Teen Line). You will also ensure that Crisis Line programs comply with the agency’s philosophies, standards, contracts, policies, procedures, and guidelines. It involves managing both administrative processes, clinical policies and procedures and contact center operations to maintain optimal performance and maximize service delivery to clients.