About this role
The Service Desk Technician’s role is to ensure proper computer operation so that users can accomplish business tasks smoothly. This includes receiving, prioritizing, documenting, and actively resolving requests for assistance. Resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give remote or in-person, hands-on assistance to devices including but not limited to laptops, conference room equipment, and mobile devices. The Service Desk team is expected to participate in a weekly on-call rotation that is shared amongst the team.