About this role
Job Number & Title: 320 – Security Officer Intern
Date Prepared/Revised: 10/12/16, R-10/12/17, 03/05/19R, 10/17/19R; 01/13/20R
Department #/Location: 206 – Security Office
FLSA Status: Seasonal; Hourly; Exempt
Reports To: Security Manager Area Manager and/or Team Leader
Responsible For: N/A
Educations & Qualifications: Must be a minimum of 18 years of age to comply with Child Labor Laws. Must provide documentation of obtaining a state drivers license recognized by the Commonwealth of PA to operate a DAP-owned or controlled golf cart. Minimum of a High School Diploma or GED required. Currently enrolled in a post secondary education program in Criminal Justice, Public Health & Safety or closely related field. Security experience is preferred but not required. Must have a positive attitude, work in a team atmosphere, work well in stressful situations and always maintain a professional image. Must be organized, have excellent interpersonal and communication skills, and have the ability to follow and enforce policies and procedures.
Summary: Create and maintain a safe and friendly environment for both guests and employees. A front line position that interacts with guests daily.
Essential Functions:
• Ensure extraordinary guest service by providing positive interactions with guests and fellow Team Members in a friendly and courteous manner.
• Complete patrol rounds through the Park and also work assigned areas as needed to enforce Park rules and regulations.
• Maintain current knowledge of all Park rules and regulations and how to enforce them.
• Complete money transports to and from the Office.
• Work the side parking booth by politely directing guest's appropriate areas to park.
• Respond to all distress calls or emergency calls and secure the scene.
• Assist lost guests in reuniting them with their party safely.
• May travel for work by personal vehicle as needed.
• Operate golf carts in accordance with company and department policies and procedures.
• Report any damage or unsafe conditions to the Security Manager or Team Leader on duty.
• In the absence of the Security Manager, report any major issues to the Director of Operations or Chief Operating Officer.
• Answer guest questions or find out answers for them when possible.
Other Responsibilities:
• Maintain and protect employee, customer, and consumer confidentiality.
• Report to and from work at assigned time.
• Complete other duties as assigned.
• Must be honest and reliable.
• Must be able to work in a team atmosphere. Provide help and support to co-workers on an ongoing basis.
• Adhere to dress code policy.