About this role
[What the role is] The role involves anti-scams activities that includes performance monitoring, contract administration, and stakeholder engagement to drive efficiency and strengthen partnerships. [What you will be working on]
• Oversee monitoring of telco/vendor compliance, SLAs, and reporting requirements. • Ensure accuracy, consistency, and completeness of records in the telco/vendor management database. • Oversee the drafting and updating of SOPs, response templates, and documentation to ensure alignment across the team. • Prepare briefing papers, presentations, and reports for management and regulatory submissions. • Act as the escalation point for telcos, vendor, and internal stakeholders and to oversee public communications, including addressing public queries.
[What we are looking for]
• Background in Telecommunications, Engineering, or related field. • At least 5 years of relevant working experience in telecom operations or vendor management. • Experience in contract management or telco/vendor liaison roles will be a plus. • Good stakeholder engagement and communication skills. • Highly adaptable, able to learn and work independently and multi-task in a dynamic environment.