About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
• Provide consistent professional nail, hand and foot treatments in accordance with spa protocols and accepted certification practices. • Be flexible with your schedule, supporting the needs of the spa. • Properly care for equipment and use proper amounts of product to assist with cost controls. • Have complete knowledge and understanding of all services and products while educating and training guests in these areas. • Actively promote home care programs, meeting minimum retail sales goals. • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures. • Perform prep work and properly clean and restock work area as required. • Communicate to management any and all occurrences involving staff or guests in the spa that require attention. • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. • Handle guests’ questions and concerns professionally and courteously. • Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction. • Possess ability to work without direct supervision. • Maintain a positive attitude and contribute toward a quality work environment. • Regularly attend, participate in and support training and staff meetings for the spa. • Assist in all areas of spa operation as requested by management. • Must have enthusiasm and possess excellent customer service skills. • Enjoy working with people and possess a friendly and outgoing personality • Excellent communication and listening skills, as well as basic computer knowledge • Must be a team player • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations. • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values. • Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. • Other duties as assigned. QUALIFICATIONS
• Must hold and maintain a current state cosmetology license • Minimum of 2 years’ experience, preferably in a luxury resort spa environment • Guest service training a plus