About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: Servers are responsible for providing superior guest service to ensure that their all guests have an unforgettable experience. Responsibilities:
• Provides timely cocktail service in a friendly and courteous manner • Initiates and engages in conversation with all guests in a professional and friendly manner • Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises • Communicates with management to rectify any and all customer needs, comments or incidents • Adheres to all established policies, procedures and guidelines Qualifications:
• Previous cocktail serving experience preferred • Must have knowledge of spirits, wines, champagne and mixed cocktails ADDITIONAL REQUIREMENTS:
• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation • Must possess excellent customer service and communication skills • Requires the ability to work within a team environment • Must be able to stand or walk a minimum eight-hour shift & to work inside assigned bar area in the venue. • Must be able observant and quick to respond to various situations while multitasking. WORK ENVIRONMENT:
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public. • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.