About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits
Job Description: Essential duties include, but are not limited to:
• Coordinates complimentary process with Player Development and other operating departments • Maintain up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information • Monitors activities that could affect efficiencies and effectiveness of the department including internal controls, department rules and regulations and equipment maintenance • Promotes casino by interacting with customers in an enthusiastic, helpful, manner • Maintains confidentiality of company documents • Ensures consistent service standards are maintained • Resolves guest complaints and takes appropriate action under the direction of the Player Development Executives • Greets guests in casino and participates in social events and special promotions • Conducts themselves in accordance with all Gaming Commission and Player Development department policies and procedures • Other duties as assigned