About this role
This position is responsible for the set-up, maintenance, and take-down of banquet areas according to banquet specifications. Provides the transportation and set-up of tables, chairs, staging, audio-visual and electrical equipment. Stocks necessary supplies and performs basic banquet area cleaning duties. Follows CSM and brand standards of quality to ensure guest satisfaction.
• Ensures each room set-up is accurate and meets the clients' specifications. • According to function specifications, sets up, maintains, and takes down banquet rooms after service/event has concluded. • Listens attentively, following direction from banquet supervisors. • Reads and interprets Banquet Event Orders to ensure proper room set up. • Responsible for cleaning and maintaining the banquet rooms and equipment, and other cleaning duties as assigned. • Often asked to transport food, assist the dishwasher and plate for banquet events. • Works independently and sometimes alone. • Anticipates and responds to internal and external customers in a friendly, positive and timely manner. • Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. • Responsible for proper use of all banquet collateral and equipment. • Adheres to cost controls to reduce expenses and waste. • Brings defective property to the attention of management. • Maintains a clean and safe work area in accordance with CSM, local, state, and federal regulations. • Follows all CSM procedures for guest/associate incidents. • Knowledgeable of hotel emergency procedures.
Competencies/Skills Required: Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment.
Education: No mandatory educational requirements.
Physical Requirements: Ability to lift, push and pull up to 75 pounds consistently throughout shift, and up to 100 pounds on an occasional basis. Requires ability to work in a physically demanding position, with responsibilities such as walking, standing, carrying, lifting, reaching, bending and moving throughout the shift.