About this role
This position is responsible for the supervision of housekeeping operations and ensures the cleanliness of hotel rooms and public areas, and adheres to health regulations. Effective supervision of assigned staff, guest satisfaction and positive employee relations. • Accountable for guest satisfaction by providing quality room cleanliness and room supplies. • Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. • Works side by side with staff to train and model appropriate guest service standards. • Ensures all required training for department employees is completed and training records are maintained. • Analyzes quality issues, identifies training needs, suggests changes and ensures impleme