About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: The incumbent in this position is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.
Responsibilities:
• Creates an atmosphere that induces guests to make Hard Rock Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. • Greets guests, answers the phone, and answers questions accurately and politely. • Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances. • Directs guests to different areas of the property. • Responsible for Player's Cards signup. • Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them, and informing guests of product features and benefits. • Uses proven suggestive selling techniques (ie. Related items, higher-quality items, transitional phrases). • Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories. • Displaying Retail product through Hard Rock’s visual display standards. • Performs opening, closing, and side duties including but not limited to; cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc. • Assures the complete satisfaction of each and every guest by creating memorable experiences. • Attend and participate in meetings, completing follow-up as assigned. • Perform work regularly and predictably. • Other duties as assigned.
Qualifications: This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience.
• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations. • Must successfully pass background check. • Must successfully pass drug screening. • Must be eighteen (18) years of age.
Knowledge of:
• Basic mathematical skills. • Excellent customer service skills. • Microsoft Word and Microsoft Excel. • Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
Ability to:
• Be flexible to work varying shifts and time schedules as needed. • Communicate effectively with all levels of employees and guests. • Remain calm in a hectic, fast-paced atmosphere. • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. • Restock needed materials and retrieve dropped items. • Use a cash register. • Distinguish between different denominations of currency and make correct change. • Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.