About this role
About the Resort
Horseshoe Bay Resort is located on Lake LBJ in the Texas Hill Country, offering a premier destination with access to outdoor recreation, golf, and upscale amenities.
Position Overview
The Bell/Valet Attendant delivers exceptional guest service by assisting with arrivals and departures, parking vehicles, handling luggage, and managing front drive operations. This role plays a key part in creating a welcoming and efficient first impression for guests.
Key Responsibilities
• Safely park and retrieve guest vehicles
• Greet guests upon arrival and assist with check-in support
• Transport luggage, including specialty items (e.g., coolers, golf clubs)
• Manage traffic flow at the front drive
• Maintain the cleanliness of the entrance, valet area, and bell carts
• Provide accurate information about the resort and local area
• Complete guest deliveries and special requests
• Maintain professionalism in a fast-paced environment
• Stay informed on resort amenities, schedules, and promotions
• Follow proper phone and guest communication etiquette
Qualifications
• Must be at least 21 years old
• Valid driver's license with an acceptable driving record
• Professional appearance and demeanor
• Strong communication and customer service skills
• Ability to multitask in a dynamic environment
• Must follow uniform and grooming standards, including slip-resistant footwear
• Ability to follow all company policies and procedures
Physical Requirements
• Ability to lift to 50 pounds
• Ability to stand and walk for extended periods
• Ability to work in varying weather conditions
• Ability to move quickly to meet guest needs
• Ability to communicate effectively in English
• Ability to work collaboratively as part of a team
Benefits
• Medical, dental, and vision insurance
• Paid vacation and holidays
• 401(k) with employer match
• Short- and long-term disability coverage
• Critical illness and accident insurance
• Access to select resort amenities (based on availability)
• Retail and dining discounts
• Employee discounts at Crescent Hotels & Resorts properties