About this role
The Service Manager plays a key role in overseeing branch operations, coaching and developing a team, while ensuring exceptional member service. In partnership with the Branch Manager, this position helps create a supportive and engaging environment that fosters growth, teamwork, and excellence. The Service Manager’s leadership is crucial in ensuring smooth daily operations, enhancing sales performance, and maintaining compliance with the credit union’s policies and procedures. This position will step-up in the absence of the Branch Manager, helping resolve complex member needs, driving service excellence, and supporting the development of teller staff. Fosters a positive, service-driven environment, and help’s mitigate risk to contribute to the overall success and growth of the branch