About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: Job Description: POSITION SUMMARY To provide support for the Cafe Sales & Marketing team while taking ownership of specific initiatives that will assist in driving sales.
PRIMARY RESPONSIBILITIES
• Write and negotiate sales and marketing contracts according to Corporate procedures.
• Assembling of the Cafe Event Calendar and Brand Calendar.
• Reporting of weekly Occupancy Reporting Programs by working with local hotel Concierge.
• Communication and follow up with Group Travel Planners and marketing partners.
• Administration of package programs.
• Ensure receipt of payment from client by following Corporate procedures. Maintenance of sales and marketing tools and equipment (banners, linens, skirting, etc.).
• Updating of “cafe” website to be communicated with Support Center On-Line Marketing team.
• Partnering with Sales & Marketing Manager in the prospecting calls to Corporate accounts, convention/meeting organizers and previous bookings.
• Assist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business.
• Attend trade-shows as approved by cafe budget and Corporate Sales and Marketing departments.
• Liaise between Support Center Sales & Marketing departments and the cafe.
• Work with SM, GM, and KM to ensure that contract/menu is executable.
• Attend meetings with S&M Manager as requested to communicate events/functions to management team and/or staff.
• Coordinate operations between departments.
• Attend client functions marketing events and designated parties to provide support and representation of the department.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Work as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brand.
• Maintain high morale.
• Operate ethically to protect the image of Hard Rock.
Utilize programs designed to help Save the Planet. This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
REQUIREMENTS EXPERIENCE, EDUCATION, AND CERTIFICATIONS Some college coursework completion.
SKILLS
• Presentation of a professional image to guests, clients, and potential function coordinators
• Composure during stressful events.
• Possession of a take charge attitude tempered with diplomacy.
• Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful event.
• Must possess strong communication and listening skills, excellent reading and writing.
• Comprehend professional language, either written or spoken, to communicate.
• Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
• Multiple language abilities a plus, fluency in English required.
PHYSICAL DEMANDS Employees are expected to be able to perform the job functions with reasonable accommodation.