About this role
DUTIES AND RESPONSIBILITIES:
• Assist in daily waterpark operation
• Assist with Ellis and IRT training for lifeguards and staff
• Seek and encourage advancement opportunities for qualified and interested team members
• Work to maintain a safe, efficient, and inclusive environment
• Provide immediate Guest Service Recovery as necessary
• Model and enforce all company and department goals, values, policies, and procedures
• Maintain a general knowledge of the entire waterpark operation
• Assist with the development, implementation, and monitoring of schedules
• Assist with recruiting, hiring, training, and retaining Team Members
• Coach, counsel, and discipline team members and coordinate documentation
• Recognize and respond quickly and effectively in emergencies according to the Emergency Action Plan (EAP)
• Evaluate team members with continued in-service training and audits
• Assists with the cleanliness of the waterpark
• Perform lifeguard duties as necessary
• Other duties as assigned by management
REQUIRED QUALIFICATIONS:
• At least 16 years old
• Working towards high school diploma or equivalent experience
• Minimum 1-year leadership experience in a high volume, guest-facing hospitality field or amusement/theme park; Aquatics facility/Waterpark preferred
• Must be able to speak in front of groups of people
• Project a positive image to team members and guests
• Ability to inspire and motivate team members to work together and exceed company and guest expectations
• Obtain and maintain Ellis and Associates (E&A) Lifeguard Training Program certification
• Keep certifications current through monthly in-service training
• Strong attention to detail and commitment to safety
• Strong organizational and communication skills
• Ability to perform and document proper inspections and audits of attractions, slides, emergency equipment and other essential items
• Proficient with Microsoft Office including Word, Excel, and PowerPoint
• Valid driver's license
• Successful completion of criminal background check and drug screen
• Ability to work in a fast-paced environment
• Must be able to react well under stressful and emergency situations
• Available and willing to work a flexible schedule including nights, weekends, and holidays
• Must be able to stand for long periods of time
• Must be able to work in all weather conditions including extreme heat, cold, and rain
Interested applicants can apply directly to www.visitowa.com/employment.
To maintain document integrity and ensure optimal system processing, please submit your resume and supporting files in PDF format.