About this role
DUTIES AND RESPONSIBILITIES:
• Supervise, train, and motivate crew members to deliver exceptional service and maintain brand standards
• Oversee all aspects of pretzel production and effectively assign team roles/responsibilities
• Manage opening and closing procedures, ensuring the store is ready for high-traffic periods
• Resolve customer concerns and provide feedback with brand-appropriate responses
• Coordinate catering or event requests
• Generate weekly/monthly sales reports as needed or directed
• Ensure the team follows all food safety, sanitation protocols, and equipment cleaning procedures
• Handle inventory management, order supplies, and maintain accurate sales and operational records
• Monitor sales goals and assist in executing promotional activities to drive store profitability
QUALIFICATIONS:
• At least 18 years old
• Must have a strong background in restaurant/food service or hospitality
• Prior experience in a food service supervisory role a plus
• Must have excellent interpersonal, communication, and leadership skills
• Proficiency with POS and basic office software
• Ability to stand for long periods, work with agility, and occasionally lift up to 25 lbs
• Operate with a "solutions-oriented" mindset
Interested applicants can apply directly to www.visitowa.com/employment.
To maintain document integrity and ensure optimal system processing, please submit your resume and supporting files in PDF format.