About this role
DUTIES AND RESPONSIBILITIES:
• Oversee the staff and operations
• Consistently demonstrate superior customer service and act as a positive role model for all team members
• Convey positive energy and enthusiasm focusing on guest interactions
• Immediately address service issues and follow up to ensure guest satisfaction
• Direct the daily work activities of assigned personnel
• Properly schedule and assign stations while managing labor costs
• Coach, counsel, discipline, and train team members
• Assist with special and routine projects as necessary
• Maintain a professional demeanor and a positive working relationship with all team members
• Inspire team members with clear direction
QUALIFICATIONS:
• Must be at least 18 years of age
• High school diploma or GED
• Must possess a valid state driver's license
• Strong leadership, communication, and supervisory skills
• Ability to stand for prolonged periods of time
• Fluency with Microsoft Office
• Experience with food and beverage point-of-sale inventory systems
• Willing and able to work irregular hours including nights, weekends, and holidays
• Able to work in sunny, hot, humid, cold and rainy conditions
Interested applicants can apply directly to www.visitowa.com/employment.
To maintain document integrity and ensure optimal system processing, please submit your resume and supporting files in PDF format.