About this role
Under direct supervision of the Food & Beverage (F&B) Director, the F&B Supervisor will monitor their assigned restaurant(s) ensuring swift, positive, and friendly guest service.
DUTIES AND RESPONSIBILITIES:
• Oversee the food and beverage staff and the operations of assigned venues
• Consistently demonstrate superior customer service and act as a positive role model for all team members
• Convey positive energy and enthusiasm focusing on guest interactions
• Immediately address service issues and follow up to ensure guest satisfaction
• Direct the daily work activities of assigned personnel
• Properly schedule and assign stations while managing labor costs
• Maintain filing accuracy in daily logbook
• Maintain restaurant cleanliness
• Coach, counsel, discipline and train team members in accordance with company policies and procedures
• Assist with special and routine projects as necessary
• Maintain a professional demeanor and a positive working relationship with all team members
• Promote harmony and foster positive attitudes toward the company
• Inspire team members with clear direction and get them excited about being a part of the company
• Ensure that food is prepared and served according to the desired portions and quality specifications
• Ensure adherence to Board of Health standards
• Provide support for the Beverage department during the absence of the manager
REQUIRED QUALIFICATIONS:
• Must be at least 21 years of age
• High school diploma or GED
• Must possess a valid state driver's license
• Strong leadership, communication, and supervisory skills
• Ability to sit and stand for prolonged periods of time
• Fluency with Microsoft Office
• Experience with food and beverage point-of-sale inventory systems
• Willing and able to work irregular hours including nights, weekends, and holidays
• Able to work in sunny, hot, humid, cold and rainy conditions