About this role
Server Shift Lead
The Server Shift Leader is responsible for overseeing the daily shift operation of the Servers. The Server Shift Leader monitors and/or performs all transactions in such a manner as to attract and retain guests while contributing to the operating success.
The Server Shift Leader shall report directly to the Restaurant General Manager and/or Assistant Restaurant Manager
Duties and Responsibilities
• Responsible for verification and balancing of server banks and all appropriate reports.
• Participates in the training of all new and current FOH staff including servers, Restaurant cashiers and Deli staff while serving.
• Confers regularly with the Restaurant General Manager and/or Assistant Restaurant Manager to communicate customer/employee requests and keeps informed of any changes in operating procedures.
• Ensures the physical condition of the premises is maintained in a safe, healthy manner.
• Ensures that all prepared food products meet the established specifications and standards.
• Ensures prompt delivery & expediting of food as needed.
• Ensures the minimum level of labor is used to perform the required level of production.
• Ensures the complete set-up, stocking, and service of assigned food outlet(s) using specified methods during the assigned shift.
• Completes required daily reports to ensure the appropriate ordering and stocking of food products.
• Communicates variances from standards to the Restaurant General Manager and/or Assistant Restaurant Manager.
• Must always be friendly and courteous, ensuring excellent customer and employee relations and adhere to the established Dress Code.
• Must maintain a clean, safe work environment before, during and after service, in a team effort to maximize employee efficiency and guest satisfaction.
• Ensures all task list and duties assigned to staff are met and supports all other dinner managers in achieving this goal.
• Ability to comply with all other requirements as specified within the CIEDA Personnel Policies and Procedures.
• Perform other duties as assigned.
• High School Diploma or GED required.
• Two (2) years verifiable related employment experience in restaurant required, supervisory experience preferred.
• Verifiable experience in implementing and maintaining food production operational standards.
• Must have working knowledge of computers with the ability to work in a Windows environment with various software programs such as Word, Excel, etc.
• Demonstrated ability to operate and use all equipment and register system necessary to run the 24-hr. Diner.
• Demonstrated ability to communicate with customers and co-workers in a friendly and professional manner.
• Demonstrated ability to read, count and write to accurately complete all documentation.
• Must possess a valid state driver’s license.
• Willing and able to work odd, irregular hours as business dictates in a restaurant environment that is open seven days/week.
• Ability to comply with all other requirements as specified within the CIEDA Personnel Policies and Procedures.
• Internal Promotion must have completed 90-day probational period, must have worked as a server (1) for 6 months or be in a level (1) position in a direct line skill set or transfer to a direct line skill set at a level (1) for 6 months.
• Must work as a Server (1) for 6 months and be certified in all positional requirements, pass interview, & a positional slot is available to move to a Server Shift Leader (2).