About this role
The Operations Manager holds full operational responsibility for a multi-customer contract logistics site, overseeing all warehouse activities across multiple clients. The role ensures safe, efficient, and compliant operations while delivering high service levels, meeting diverse customer SLAs, and driving overall site profitability. The Operations Manager is accountable for operational performance, customer satisfaction, and leadership of the on-site workforce. This position is a key leadership role responsible for balancing competing customer priorities, optimising shared resources, and ensuring consistent service delivery across all contracts.