About this role
The Mortgage Processing Team Lead supports the MH Funding and Portfolio Managers by addressing escalated operational issues, producing reports, and monitoring pipelines. They assist Loan Processors with complex tasks, manage loan packages, and ensure service expectations are met. Exceptional customer service and quality control audits are crucial. The specialist must have extensive knowledge of MH lending processes, products, and the loan origination system (LOS), along with strong communication skills. They also help oversee departmental resources and workflow interdependencies, ensuring smooth and efficient operations.