About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: Under direction of the Guest Services Supervisor, the incumbent ensures the swift expedition of our guests through the parking process while creating genuine rapport with them upon arrival.
• Conducts him/herself in accordance with all Gaming Control Commission Regulations as well as departmental policies and procedures. • Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible • Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of service standards • Creates a culture of high ethical standards, integrity and service at all times • Utilizes effective communication to create a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions. • Expresses positive body language and attitude while delivering superior customer service at all times • Participates in quality assurance program and helps Guest Services achieve a top-tier customer ratings • Works with existing Hard Rock standards and provides feedback to enhance property-specific standards • Takes ownership of customer concerns and questions, while escalating any larger service opportunities to Supervisor swiftly. • Able to sort, assemble and reconcile paper documents (receipts, tickets, etc.) • Maintains cash bank and prepares daily deposit of funds, along with being responsible for posting cash payments and providing customers with receipts. • Must be capable of viewing computer monitors/screens for extended periods of time • Maintains accurate property information through property fact sheet and other forms of communication. • Able to travel to and from cashiering location situated outside the main building. • Assure all safety policies and procedures are followed • Able to attend training and meetings as and when required. • Report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards. • Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. • Other duties as assigned
• High School Diploma or equivalent preferred with one year of cashier experience, or an equivalent combination of education and experience. • High School diploma, GED, or equivalent required. • Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals. • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. • Must possess working knowledge of computers; proficiency in utilizing point of sale system is preferred. • Demonstrated aptitude in addition, subtraction and the operation of calculating machines. • Must be detail oriented. • Must possess excellent time management skills. • Must be willing and able to work flexible hours including evenings, weekends. BENEFITS INCLUDE:
• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal • 401K with match • Paid Time Off • Holiday Pay • Free Meals, Free Uniforms, Free Parking • Discounts at Hard Rock properties around the globe • All team members are eligible to participate in the discretionary annual bonus program • Training and Leadership development programs • Wellness programs including onsite information and fitness seminars • Team Member Resource Groups • Recognition programs • Pay rate $16.00 an hour