About this role
The Collection Officer is responsible for assisting members with resolving their loan delinquency, and /or other account issues affecting loan repayment. This role requires daily phone calls, processing payments, skip tracing duties, examining delinquent loans, making recommendations for extensions, due date changes, refinancing, and repossessions. The objective is to reduce delinquency and charge off loans, leases and credit cards while providing exceptional member service with each contact made.