About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: The Bartender is the stepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).
• Making drinks to spec recipe. • Demonstrating responsible alcohol service. • Serving food. • Handling cash & other forms of payment. • Making proficient sales transactions - using a point-of-sale system. • Properly checking I.D.s – for guests who appear to be under 30 years old. • Maintaining proper cash drawer balances. • Directing guests to areas/restrooms. • Demonstrating impeccable product knowledge. • Suggestive selling - using proven techniques. • Maintaining a clean and organized bar area. • Maintaining proper product pars – through bar pulls & inventories. • Stocking liquor, beer, wine and glassware throughout the shift. • Properly labeling, dating, covering and refrigerating prepped items for the bar. • Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware. • Performing opening, closing & side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc. • Answering questions - accurately and politley. • Creating memorable experiences. • Entertaining guests to create “Raving fans". This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
• High School diploma or GED equivalent. • 2 plus years of high volume bartending experience is required. • In some U.S. States, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this). SKILLS
• Remaining calm in a hectic, fast-paced atmosphere. • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. • Displaying a positive and outwardly friendly attitude toward guests. PHYSICAL DEMANDS
• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. • Ability to sit for extended periods of time. • Ability to make repeating movements of the arms, hands, and wrists. • Ability to express or exchange ideas verbally and perceive sound by ear. • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. • Ability to turn or twist body parts in a circular motion. • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. • Ability to travel via auto or airplane for long periods of time. ADDITIONAL REQUIREMENTS
• In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements. • Follows all food safety & sanitation procedures. • Practicing all general safety standards. • Performing duties which require bending & reaching. • Maintaining a well-groomed appearance (“having a plan”). • Following all uniform guidelines. • Practicing all safety & sanitation standards. • Recycling products, where possible. • Maintaining HRC’s 5 core Values and Mission Statement.