About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
• Taking guests’ orders • Running food • Handling cash & other forms of payment • Making proficient sales transactions - using a point-of-sale system • Properly checks I.D.s – for guests who appear to be under 25 years old • Demonstrating responsible alcohol service • Demonstrating impeccable product knowledge • Suggestive selling - using proven techniques • Answering questions - accurately and politely • Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience • Maintaining a clean & organized station – including pre-bussing & table maintenance • Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc • Demonstrating knowledge of all table/station numbers • Directing guests to areas & restrooms • Effectively communicating with co-workers • Creating memorable experiences • Entertaining guests to create “Raving Fans”
• Performing duties which require bending, reaching, lifting and standing for long periods of time • Maintaining a well-groomed appearance (“having a plan”) • Following all uniform guidelines • Practicing all safety & sanitation standards • Recycling products, where possible • Remaining calm in a hectic, fast-paced atmosphere • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency • Displaying a positive and outwardly friendly attitude toward guests • Maintaining HRC’s 5 core Values and Mission Statement Please submit your resume in English.